Shipping Policy

Tongue To Tail

Shipping Policy

At Tongue To Tail, we believe every order deserves the same care that goes into our products. We work to ensure your dog's wellness essentials are securely packed, promptly dispatched and delivered safely to your doorstep.

1Shipping Coverage & Charges

We currently ship to serviceable PIN codes across India.

Free shipping on orders above ₹999.
For orders not qualifying for free shipping, shipping charges will be calculated and displayed at checkout.
Cash on Delivery (COD) is available for an additional ₹100 per order, subject to serviceability.
The ₹100 COD handling fee is separate from regular shipping charges and will be displayed at checkout before payment confirmation.
We do not currently offer international shipping.

2Order Processing

We aim to process and dispatch orders within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays will generally be processed on the next business day.

COD orders may require additional confirmation before dispatch. We may contact customers to verify their order and delivery details.

During holidays, promotional events or periods of high order volume, processing may take slightly longer.

3Estimated Delivery Timelines

Delivery timelines depend on the destination and courier serviceability.

Metro cities: Approximately 3–5 business days after dispatch.
Other serviceable locations: Approximately 5–7 business days after dispatch.
Remote locations: Delivery may take longer.

Delivery estimates are indicative and may vary depending on courier operations and destination.

Where a specific delivery commitment has been provided at checkout, we will work to fulfill that commitment and assist customers if it cannot be met.

4Order Cancellations & Address Changes

If you wish to cancel your order or update your shipping address, please contact us as soon as possible at contact@tonguetotail.in, mentioning your order number.

Cancellation requests can generally be accommodated before dispatch.
Once an order has been dispatched, cancellation or address changes may not be possible.
We will make reasonable efforts to assist with address corrections through our courier partner where available.
Refunds for eligible cancellations will be processed under our Return & Refund Policy.
We do not charge a separate order cancellation penalty.

5Order Tracking

Once your order is dispatched, you will receive tracking details through the email address or mobile number provided at checkout.

You can use the tracking link to follow your shipment's progress.

Tracking updates may take some time to appear after the parcel has been collected by the courier partner.

6Failed Delivery & Return to Origin (RTO)

Customers are responsible for providing complete and accurate delivery details and ensuring availability to receive their orders.

An order may be returned to Tongue To Tail if delivery cannot be completed due to:

Customer unavailability despite reasonable delivery attempts.
Incorrect or incomplete shipping address or PIN code.
Incorrect or unreachable contact details.
Refusal to accept a valid delivery, including a confirmed COD order.

Charges for Customer-Related Failed Deliveries

When an order is returned to us for one of the reasons above:

The customer is responsible for the original shipping and return-to-origin (RTO) charges incurred due to the failed delivery.
These charges may also apply to orders that originally qualified for free shipping.
Charges will be based on actual courier costs, and a breakdown will be shared with the customer.
Any refund adjustment will be communicated to the customer and handled under our Return & Refund Policy.

Reshipping Returned Orders

If the customer requests the order to be shipped again:

Additional shipping charges will apply.
Any outstanding charges relating to the original failed delivery must be settled before reshipment.
The customer must reconfirm the complete delivery address and contact details.
Reshipment will be arranged after the applicable charges have been confirmed and paid.

Important: Customers will not be charged for failed deliveries caused by an error on our part or by our courier partner.

7Delivery Delays

We work with reliable courier partners to ensure timely deliveries. However, delays may occasionally occur due to weather conditions, public holidays, courier network disruptions or other unforeseen circumstances.

If your shipment is delayed, please contact us at contact@tonguetotail.in with your order number.

Our team will coordinate with the courier partner to investigate the delay and assist with a resolution.

If an order cannot be delivered, we will review the circumstances and arrange an appropriate resolution, including a replacement or refund where applicable.